Everything runs through Momence, in the app or online. Use it to book, cancel, rebook, buy a membership or update your details.

Every creator needs their own profile, so add each child to your account. Classes are age restricted, so booking in as yourself won’t work.

Arrive [5 to 10] minutes early so we can show you around, introduce you to your teacher and get your creator settled. First days can feel big, so we’ll help them warm up at their own pace. Got a little one who needs a few extra minutes? That’s completely normal here.

A drink bottle

Clothes that can get messy (we have aprons, but paint is paint)

We supply all the materials.

Arriving
Aim to arrive five minutes before class. Pop on an apron, grab a stool and find a seat at the table. Kids, this is when you say goodbye to your grown-up. Adults, just get comfy and relax while everyone arrives.

Members get their own visual journal when they join, so kids can free draw while they wait for class to start. It’s a lovely way to settle in and get the creative juices going.

Pick-up
Pick-up is right on time. Please don’t be late, as we usually have another class starting straight after.

We’ll do our best to have the studio packed up, cleaned and your creator ready to go when class finishes. Part of every class is cleaning up together. Creators clean their own supplies and table space, hang up their apron and put away their stool before they head off. It’s part of the routine, and they’ll get the hang of it quickly.

If you’re a little early, please wait away from the tables until our host has finished up. Your creator will know when it’s time to go.

Can’t make it? Cancel in the Momence app 3hrs before class so the team know you aren’t joining us. Members can rebook a missed class into another session that term, so you get all 10 classes.

No commitment, just turn up. Sessions run up to 2 hours. Under 10s need a parent or carer with them the whole time.

If your creator is unwell, keep them home and rebook when they’re feeling better. Germs are the one thing we don’t like sharing.

Faire & Co is a place where everyone belongs. That means every age, ability, background, body, family and way of thinking, including neurodivergent creators.

There’s no wrong way to make art here. We don’t compare, correct or “fix” anyone’s work, and we ask parents to do the same.

Everyone deserves to feel safe and respected, so bullying, discrimination or aggressive behaviour (in the studio or online) isn’t welcome. If someone’s behaviour affects the safety of others, we may ask them to leave and end their booking or membership.

Tell us anything that helps us support your child, such as allergies, medical needs, sensory needs or what helps them feel calm. We’ll note it in our system and make sure the team knows. We’ll always keep it private.

Our teachers hold current Working with Children Checks and Police Clearance. Kids are always supervised by our team during class.

We love sharing the magic, but we only post photos of children whose parents have said yes. Please only photograph your own family in the studio. Want your child kept off our socials? Just let us know.

Memberships are charged on the 1st of each month by direct debit or card. Your first payment is pro rata. Payments continue through school holidays because your 40 classes a year are spread evenly over 12 months. Member discounts are applied automatically when you book in Momence.

Need to pause? Contact the studio directly, as holds can’t be set up in the app.

Memberships have a 3-month minimum. After that, give us 30 days’ notice and your perks continue until your membership ends.

Refunds
Memberships aren’t refunded. When you cancel, your membership ends once your notice period is up (30 days). If we make a mistake processing your cancellation, we’ll refund you, no questions asked. But we can only act on cancellations we’ve been told about, so if we haven’t received your notice, any payments taken still stand. All cancellation requests should be in writing to hello@faireandco.com

Transfers
Memberships can be transferred to someone else. Just let us know in writing with the new creator’s details, and we’ll move the membership across to their profile.

We’re always up for a chat. Email hello@faireandco.com or call or text 0440 135 833.