PRIVACY POLICY

Who we are

This privacy policy explains how Faire & Co Pty Ltd (“Faire & Co”, “we”, “us”) collects, uses and protects your personal information when you visit our website, book with us, respond to our ads or contact us. We handle personal information in line with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

What we collect

  • Contact and identity details: your name, email, phone number and billing details

  • Your children’s details: names, ages and anything relevant to their safe participation, such as allergies, medical or support needs and emergency contacts. We only collect this with a parent or guardian’s consent, and only what we need.

  • Booking and payment details: classes and products you’ve booked or bought, and payment records. Card details are processed by our payment provider, not stored by us.

  • Marketing details: your communication preferences, and information you submit through our forms, Facebook or Instagram lead forms, or Instagram and Messenger chats

  • Website and ad data: your IP address, device and browser information, and how you use our site and interact with our ads, collected via cookies and similar tools

  • Photos and video taken at our sessions and events, with consent

How we collect it

We collect information directly from you when you:

  • book or create an account

  • fill in a form or enter a giveaway

  • download a guide

  • message us, or attend a session

We also collect it automatically through cookies and tracking tools on our website. Third parties, such as Meta (Facebook and Instagram), may also pass on information you submit through their lead forms or messaging.

How we use it

  • To manage bookings, memberships, payments and your account

  • To keep creators safe and run our classes well

  • To reply to your enquiries and send you anything you’ve requested, such as a guide or offer

  • To send you news, offers and reminders by email, SMS or messaging. You can opt out anytime.

  • To understand how people use our website and to measure, improve and personalise our advertising

  • To meet our legal, accounting and insurance obligations

Advertising, cookies and tracking

We advertise on Facebook and Instagram. We use the Meta Pixel and similar tools on our website to measure how our ads perform and to show relevant ads to people who’ve visited our site or engaged with us.

When you submit a Facebook or Instagram lead form, your details are shared with us so we can follow up. We may also share hashed (encrypted) contact details with Meta to build custom and lookalike audiences.

You can control the ads you see in your Facebook and Instagram ad settings. You can also block or delete cookies in your browser settings, but some parts of our site may not work as well.

Who we share it with

We never sell your personal information. We share it only with trusted providers who help us run the business, including:

  • Momence (bookings and customer accounts)

  • Stripe (payments)

  • Xero (accounting)

  • ManyChat (automated messaging)

  • Meta (advertising)

  • our website host

We may also share it where the law requires it.

Some of these providers store data overseas, including in the United States. We take reasonable steps to make sure they protect your information in line with Australian standards.

Keeping it safe

We take reasonable steps to protect your information from misuse, loss and unauthorised access. We keep it only as long as we need it for the reasons above, or as required by law.

Your rights

You can ask to access or correct the personal information we hold about you, or ask us to delete it, unless we need to keep it by law. You can unsubscribe from marketing at any time using the link in our emails, replying STOP to texts, or contacting us.

Complaints and contact

Questions or concerns? Email hello@faireandco.com or call 0440 135 833. If you’re not happy with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.

Changes

We may update this policy from time to time. The latest version will always be on this page.